Written by Chris Simoni Wednesday, 09 September 2009 07:47

I ran across this on Youtube and thought it was cute, so I am reposting it here on our website.  Enjoy!

Background Info:

On Wednesday afternoon, Tom Sullivan interviewed a musician who recently posted a retaliatory video on you tube. The musician stated that he had spent over 9 months trying to get United Airlines to pay for damages to his custom Taylor guitar caused by baggage handlers. During his final exchange with the Customer Relations Manager, he stated that he was left with no choice other than to create a video for YouTube exposing their lack of cooperation. The Manager responded: “Good luck with that one pal”. Tom Sullivan played the audio on air during the interview and I found it to be both creative and entertaining.

The video has since received over 4 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. His response was: “Good luck with that one pal”.
Taylor sent the musician 2 new custom guitars in appreciation for the product recognition that has lead to a sharp increase in orders.